At Walking Shoes US, we stand behind our products with the same commitment to performance, value, and trust that goes into every pair we design. We want you to be completely confident in your purchase, whether you’re gearing up for a trail run, a tennis match, or a daily walk. If your shoes don’t meet your expectations, our straightforward return and exchange process is here to help.

Quick Summary: We accept returns and exchanges within 15 days of your receipt date. Items must be unworn, in original condition, with all tags and packaging. Return shipping is the customer’s responsibility unless the item is defective or incorrect. Refunds are processed to your original payment method within 5-10 business days after we receive the return.

Our Return & Exchange Promise

Just as we craft shoes for confident steps, we’ve designed this policy to be clear, fair, and reliable. We serve value-conscious athletes and active lifestyle enthusiasts globally, and your satisfaction is our priority.

Eligibility & Timeframe

  • Return/Exchange Window: 15 days from the date you receive your order.
  • Condition Required: Items must be unworn, unwashed, and in original condition with all original tags, packaging, and inserts included.
  • Proof of Purchase: Your order number or receipt is required.
Important Note on Product Categories: Based on our product range and commitment to hygiene and performance integrity, all products listed on our site (Hiking Shoes, Lifestyle Sneakers, Pickleball Shoes, Running Shoes, Tennis Shoes, Trail Running Shoes, Training Shoes, Walking Shoes) are eligible for return or exchange provided they meet the unworn condition requirement above. We do not accept returns for items showing signs of wear, as this affects our ability to resell them to another member of our active community.

Step-by-Step Return & Exchange Process

    Initiate Your Request

    Contact our support team at [email protected] within the 15-day window. Use the email template below to ensure we get all necessary details quickly.

    Receive Your Return Authorization (RMA)

    We will email you a Return Merchandise Authorization (RMA) number and instructions within 1-2 business days. Please do not ship items back without an RMA number, as we cannot process unauthorized returns.

    Package and Ship Your Return

    Securely package the item(s) in the original box if possible, including all tags and packaging. Place the RMA number clearly on the outside of the package. Ship your return to:

    Walking Shoes US Returns
    3771 Chapmans Lane
    PRINCETON, US 47670

    Shipping Note: You are responsible for the cost of return shipping unless the return is due to our error (wrong or defective item). We recommend using a trackable shipping service (like DHL, FedEx, or EMS) and retaining your proof of postage.

    Inspection & Processing

    Once received at our warehouse, our team will inspect the item(s) to ensure they meet our return conditions. This process typically takes 3-5 business days.

Refunds & Credits

Timing:

  • Upon approval of your return, refunds will be processed within 5-10 business days.
  • You will receive a confirmation email once the refund has been issued.

Method:

  • Refunds are issued to the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal).
  • Depending on your bank or payment provider, it may take an additional 3-10 business days for the refund to appear on your statement.

Exchanges:

  • For exchanges (e.g., different size or color), we will ship the replacement item once the return is approved. Any price difference will be charged or refunded accordingly.
  • Standard or free shipping rates apply to the replacement shipment.

Return Request Email Template

To expedite your request, please copy, paste, and fill out the following template when emailing us at [email protected] with the subject line: Return/Exchange Request – [Your Order Number]

Subject: Return/Exchange Request – [Your Order Number] Dear Walking Shoes US Team, I would like to request a [Return / Exchange] for my recent order. Order Number: [Please insert] Product Name(s): [e.g., Trail Running Shoes – Model X] Size/Color: [e.g., Size 10, Blue] Reason for Return/Exchange: [e.g., Incorrect size / Product defect / Change of mind] I confirm the item(s) are unworn, in original condition, with all tags and packaging. Please provide the RMA number and return instructions. My preferred resolution is: [ ] Refund to original payment method [ ] Exchange for: [Specify product, size, color if exchanging] Full Name: Shipping Address (as on order): Email Address: Phone Number (optional): Thank you, [Your Name]

Non-Returnable Items & Situations

  • Items showing signs of wear, damage after delivery, or missing tags/packaging.
  • Personalized or custom-made products (if offered).
  • Items purchased through third-party retailers or unauthorized sellers.
  • Returns initiated after the 15-day receipt window.

Defective or Incorrect Items

If you receive a defective product or an incorrect item (wrong model, size, or color), please contact us immediately. We will cover all return shipping costs and expedite a replacement or full refund. Our “bank-level” commitment to security and reliability extends to making these situations right.

Need Help?

Our transparent support team is ready to assist you with any questions about returns, exchanges, or your order.

Email: [email protected]
Postal Address for Returns: Walking Shoes US Returns, 3771 Chapmans Lane, PRINCETON, US 47670
Processing Time for Inquiries: We strive to respond within 24-48 hours on business days.

Thank you for being part of the Walking Shoes US community. We’re here to ensure every step you take—from purchase to performance—is supported by our values of trust and quality.

Where Performance Meets Value, and Every Step—and Every Click—Counts.