Effective Date: January 1, 2024 | Last Updated: October 26, 2023
At Walking Shoes US, we are dedicated to supporting every step of your active journey—from the moment you click “order” to the day your shoes hit the trail, court, or sidewalk. This policy is designed with the same clarity, fairness, and reliability that defines our products.
Our Commitment to You
We serve value-conscious athletes and active lifestyle enthusiasts around the globe. Whether you’re a dedicated trail runner, a weekend tennis player, a pickleball enthusiast, or someone who prioritizes comfort on daily walks, we craft our footwear for performance and trust. Our shipping and returns processes reflect this commitment, ensuring a seamless experience that lets you focus on your activity, not the logistics.
Shipping Information
We ship to most regions worldwide (excluding some remote areas and parts of Asia). Please see below for our detailed shipping options and timelines.
Order Processing
All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order is on its way.
Shipping Methods & Delivery Times
| Shipping Method | Carrier | Cost | Estimated Delivery Time* (After Shipment) | Best For |
|---|---|---|---|---|
| Standard Shipping | DHL or FedEx | $12.95 | 10-15 business days | Faster, trackable delivery |
| Free Shipping | EMS | FREE on orders over $50 | 15-25 business days | Budget-friendly, no-rush orders |
*Delivery times are estimates and may vary due to customs, weather, or carrier delays. Tracking links will be provided for all shipments.
Note on Product Range: Our shipping policy applies uniformly to all products in our collection: Hiking Shoes Lifestyle Sneakers Pickleball Shoes Running Shoes Tennis Shoes Trail Running Shoes Training Shoes Walking Shoes.
Returns & Exchanges Policy
We want you to be completely confident in your purchase. If your shoes aren’t the perfect fit for your adventure, our straightforward process is here to help.
Quick Summary
- Return/Exchange Window: 15 days from the date you receive your order.
- Condition Required: Items must be unworn, unwashed, and in original condition with all tags, packaging, and inserts.
- Return Shipping: Customer’s responsibility, unless the item is defective or incorrect.
- Refund Timing: Processed within 5-10 business days after we receive and inspect the return.
Eligibility for Returns & Exchanges
All products listed on our site are eligible for return or exchange, provided they meet the unworn condition requirement. This commitment to hygiene and performance integrity ensures we can resell items to another member of our active community.
Non-Returnable Items & Situations
To maintain quality and fairness for all customers, we cannot accept returns or exchanges for:
- Items showing any signs of wear, damage after delivery, or with missing tags/packaging.
- Personalized or custom-made products (if offered).
- Items purchased through third-party retailers or unauthorized sellers.
- Returns initiated after the 15-day receipt window has closed.
Step-by-Step Return & Exchange Process
Contact our support team at [email protected] within 15 days of receiving your order. Use the subject line: “Return/Exchange Request – [Your Order Number]”.
Include in your email: Order Number, Product Name(s), Size/Color, Reason for return/exchange, and your preferred resolution (refund or exchange details).
We will email you a Return Merchandise Authorization (RMA) number and detailed instructions within 1-2 business days. Do not ship items back without an RMA, as unauthorized returns cannot be processed.
Securely package the item(s) in the original box with all tags and packaging. Write the RMA number clearly on the outside of the package.
Ship to:
Walking Shoes US Returns
3771 Chapmans Lane
PRINCETON, US 47670
Shipping Note: You are responsible for return shipping costs unless the return is due to our error (wrong or defective item). We recommend using a trackable service (DHL, FedEx, EMS) and keeping your proof of postage.
Once received, our team will inspect the item(s) to ensure they meet our return conditions. This inspection typically takes 3-5 business days.
Refunds, Credits & Exchanges
Refunds
- Timing: Upon approval of your return, refunds are processed to your original payment method within 5-10 business days. You will receive a confirmation email once issued.
- Method: Refunds are issued to the original payment method used (Visa, MasterCard, JCB, or PayPal). Depending on your bank or provider, it may take an additional 3-10 business days for the refund to appear on your statement.
Exchanges
For exchanges (e.g., for a different size or color), we will ship the replacement item once the return is approved. Any price difference will be charged or refunded. Standard or free shipping rates apply to the replacement shipment.
Defective or Incorrect Items
If you receive a defective product or an incorrect item (wrong model, size, color), contact us immediately. We will cover all return shipping costs and expedite a replacement or full refund. Our “bank-level” commitment to reliability means we make these situations right.
Need Help?
Our transparent support team is ready to assist you.
Email: [email protected]
Returns Address: Walking Shoes US Returns, 3771 Chapmans Lane, PRINCETON, US 47670
Response Time: We strive to respond to all inquiries within 24-48 hours on business days.
Thank you for being part of the Walking Shoes US community. We’re here to ensure every step you take—from purchase to performance—is supported by our values of trust, quality, and value.